The complete benefits lifecycle. All in one platform.

From enrollment through remittance, every step is handled. Pick the components that fit your organization — services and technology are à la carte.

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01 — ENROLLMENT & ADMINISTRATION

Enrollment, the way it should work.

A digital enrollment platform covering both core and voluntary benefits — built around however your employees prefer to enroll.

Self-service portal

Live call center support

Open enrollment, life events, new-hire onboarding

Ready to go in 7–15 business days

02 — CALL CENTER

Licensed professionals. Real conversations. Answered in seconds.

Professional benefit counselors walk employees through their full package and assist with enrollment by phone. Outbound calls catch employees before deadlines hit. Appointments can be scheduled with automatic email and text reminders.

Every conversation is recorded indefinitely for employer compliance protection. AI-powered analysis ensures quality.

95%

Answer rate

Industry standard: 80%

<90 sec

Average hold time

Industry standard: <2 min

3–5%

Abandon rate

Industry standard: 10%

Multilingual support available.

03 — IN-PERSON ENROLLMENT

On-site enrollment, done right.

When an enrollment calls for an on-the-ground presence, teams of benefit counselors arrive with Chromebooks and set up cafe-style in relaxed, familiar spaces — break rooms, cafeterias, conference rooms. Employees enroll themselves, with one-on-one support the moment they want it.

A BenManage benefit counselor guiding employees through enrollment on Chromebooks in a cafe-style session

2,000+

Locations served

125,000+

Enrollments completed annually

04 — CORE vs. VOLUNTARY

You don't change brokers to use BenManage.

BenManage handles enrollment for both core and voluntary benefits through one platform. For voluntary benefits, we provide the full technology, remittance, and audit stack. Core benefits enrollment runs through the same platform — but core billing and brokerage stay with your existing broker, completely unchanged. You just get a benefits platform on top of what you already have.

CORE BENEFITS

Your existing broker

Stays completely unchanged. Same billing, same brokerage.

VOLUNTARY BENEFITS + TECHNOLOGY

BenManage

Full enrollment, remittance, audit, and EDI.

Both run through one enrollment platform

05 — PAYROLL INTEGRATION

Two-way payroll, fully automated.

A real connection between your payroll system and the benefits platform. Employee data and paycheck details flow in. Scheduled deductions and benefit elections flow out.

No manual entry. No reconciliation rat race.

Payroll

Employee data

Scheduled deductions

Benefit elections

Paycheck data

CONNECTED PAYROLL PROVIDERS

06 — PAY-AS-DEDUCTED PREMIUM REMITTANCE

Premiums flow only when paychecks do.

Voluntary premiums flow to carriers only when they’re actually deducted from employee paychecks. Deduction funds are routed accurately and efficiently, with detailed backup and zero customer involvement. Chosen by the vast majority of clients.

Client

Employer

Benefit + Payroll Data

Elections + deductions

Premium Remittance

Per pay period

Carriers

With detailed backup

You never see a voluntary carrier bill.

07 — THREE-WAY AUDITING

Payroll. Deductions. Carrier policies. All reconciled, continuously.

Perpetual auditing across all three sources catches problems before they become problems. Missed deductions caught before they cause cancellations. Erroneous deductions caught before they cause refunds. You’ll never pay for an employee who didn’t receive a deduction.

Payroll

What was deducted

Deductions

What was remitted

Carrier Policies

What carriers have on file

CONTINUOUS

Three-way Audit

Discrepancies surfaced before they cause problems.

08 — CASE BUILD & EDI

150+ pre-built carrier connections. Built right, kept right.

A dedicated case build team handles benefit case setup and provisioning. A dedicated EDI team manages data flow to carriers — quickly, securely, accurately, in the right format. Renewals run seamlessly year after year.

150+

pre-built carrier

connections

SOME OF THE CARRIERS WE WORK WITH

09 — EMPLOYEE COMMUNICATIONS

Employees can't appreciate what they don't understand.

Custom-branded benefit microsites give every employee a clear, mobile-friendly guide to their plan. SMS and email campaigns reach new hires on day one and keep open enrollment on track. Benefit guides, posters, and handouts drive participation year-round.

Start getting what you’ve been missing.

A walkthrough tailored to your organization. No commitment.

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